Shipping policy

Moonwater Pearls currently ships to customers in the United States.

Free U.S. Shipping

We offer free tracked shipping on U.S. orders unless otherwise stated on the product page or at checkout.

Two Ways Your Piece May Ship

Moonwater Pearls uses two fulfillment paths depending on the specific piece.

Some pieces are held in U.S. inventory and ship directly from the United States for faster delivery.

Other pieces, especially higher-value exact pieces, may ship from our Asia fulfillment location. These pieces may take longer to arrive, but they allow us to offer a wider selection of individually photographed pearl jewelry selected closer to the source.

Each product page will clearly state whether the item ships from U.S. inventory or ships from our Asia fulfillment location.

Estimated Delivery Times

U.S.-shipped pieces usually arrive within 4–10 business days after order processing.

Pieces shipped from our Asia fulfillment location usually arrive within 10–20 business days after order processing.

Delivery times are estimates and may vary due to carrier delays, customs processing, holidays, weather, or other shipping conditions.

Order Processing

After your order is placed, the exact piece is reserved, checked, packed, and prepared for shipment.

Tracking

You will receive tracking information by email once your order has shipped.

Why Some Pieces Ship from Asia

Some Moonwater pieces ship from our Asia fulfillment location because this gives customers access to a wider selection of exact photographed pearl jewelry selected closer to the source.

This helps reduce unnecessary middle steps and traditional inventory markups while allowing the customer to choose the exact piece shown in the photographs.

Customs, Duties, and Import Processing

Shipments from our Asia fulfillment location may be subject to customs review or import processing. Any duties, taxes, carrier fees, or import charges that may apply are controlled by government and carrier rules, not by Moonwater Pearls.

Questions

If you have a question about shipping time for a specific exact piece, please contact us before ordering.